Treet Protection

All orders made through Treet are covered by Treet Protection: get the item that was promised in the condition it was promised in, or receive a full refund.

We don’t disburse funds to your Seller until you’ve verified the order within your Purchases Page. If there’s an issue with your order, file a Misrepresentation Claim within 72 hours of receiving the item. If more than 72 hours have passed without receiving a verification or Claim, we will automatically disburse the funds to your Seller and returns will not be possible.

Return Process

  1. Submit a Claim - File a claim on your Purchases Page within 72 hours of receiving the item.

  2. Treet Review - Treet will review your Claim and get back to you with any additional questions or required photos.

  3. Print Return Label & Ship - If your Claim is accepted, we’ll provide a return shipping label for you to print and return the item within 72 hours.

  4. Receive Full Refund - Once your tracking info shows the item is in the mail, we’ll disburse your full refund.

What’s covered?

  • Misrepresented items - The item has notable quirks that weren’t mentioned in the original post.

  • Incorrect items - The item from the original post is not the item that was received.

  • Inauthentic items - The item is not an authentic piece from the brand.